State Farm® Insurance Agent Michael Lee

"I have been pleased with this insurance agency as a whole. However, they do not keep the website updated. This website has been down since last week. I usually make my payments online. I called and left a message and my call was returned (promptly) I might add which was a plus and they offered to process it for me and mail me my receipt. However, That may be fine for them, but I am not keen on giving personal information over the phone and also not keen on depending on getting a receipt in the mail, especially with the postal service not always being reliable. When I asked if they knew approximately when the website would be updated, the answer was "I don't know" maybe try later. Considering I used to run a website, the respectful thing to do would be to post it on their homepage that the website is temporarily down so people aren't having to go in and change their password, etc. thinking the problem might be on the customers end only to not have the new password work either. So, it is snail mail for this payment."

"I can't say enough about the positive experience we've had with State Farm in Waterville, Maine. After being with the same insurance company, in Skowhegan, ME for almost 40 years, they dropped the ball, leaving me uninsured on my home. I called State Farm and had a homeowners policy within an hour. I asked for a vehicle quote at the same time, and they were almost $1000 less than the company I'd been with for almost 4 decades. (So much for customer loyalty, huh?) Thank you State Farm for the terrific service and fair prices. You have a new client for sure!"

"Good luck getting your refund back when you switch insurance agencies because of how they expensive they are. Been with Micheal Lee over 4 years. You’re better off going across the river to Darrell. They have sent my refund check to the wrong address twice now and it’s been 5 months and counting."

"Very polite very helpful his dog is just a big ball of love I was able to get what I needed and he explained it to where I could understand very professional he also got me deals I would highly recommend 😊"

"Super unprofessional on the phone. I have been waiting on claims for a year and a half for something I wasn’t at fault for with absolutely no help and my rates have only skyrocketed this year “because that’s just what happens.” Switched companies after 5+ years. Don’t recommend"

"We had a great experience with this company, but more importantly this location. Our representative was Cait and she was great to work with. She is very knowledgeable and friendly. The process to change insurance companies was easy thanks to her. I also loved the friendly dog that is there. The owner was very polite to make sure we were comfortable with the pet. It made the experience even more fun. I highly recommend stopping by this location to see what they can do for you :)"

"Id like glazed donuts available when I visit the office. This should be non negotiable."

"Great agency.. the staff is on point!"

"The lady that I spoke to was very polite and very nice"

"Great service. This agency is the best I have ever dealt with. I wish I had switched to State Farm years ago! Mike and his staff show you that you are more than a number. One can only feel like they are dealing with friends."

"Always helpful and very fast accurate service as always."

"Never go anywhere else"

"Amazing place and people very understanding and helpful"

"They were so helpful great customer service !"

"Best insurance around. They are so kind and helpful"

"Michael and his team have been just wonderful!"

"They.suck"

"Office personnel have only their financial gain as the ulterior motive, not the customer service."

"quick claim process, good service, great staff"

"No matter how silly my questions are, I always get a correct and professional answer. This office is always accommodating and friendly. The policy price is definitely worth the coverage amounts I receive for auto."

"I have called in due to a policy chance I did not authorize. I have been told they would fix the issue due to I was overcharged and it was a error on State Farms end. I have called numerous times ( around 6) and a four week timeframe and was told to pay the current bill and next bill would show the credit. Still to this day I have not recieved the full credit and I have been told three occassions I would be getting a call back. Not once have they met that promise. Very Disappointed."

"Friendly service"

"Fantastic Experience !!!!!!"

"Michael is a delight to work with"

"Awesome team! Friendly, professional, helpful"